To choose or not to choose has always been a dilemma since ages for mankind. The great bard had mentioned it in his classics albeit in a different fashion. Yet, the same holds true when we have to select between objects that offer similar facilities. With the information technology throwing up varieties in abundance on every conceivable issue, how to choose the best managed service provider software also has its share of selection dilemma.
The straight forward response or answer to that question no doubt would be that it is dependent on the benefits that one desires to achieve from this selection. There are however certain basic features that all MSP claims to be inherent with their product. Every MSP provides information about the network as a complete entity. They also are capable of percolating the solution to a problem of the network from one single access point. Customisable to the ever changing business process which is directly linked to the changing market scenario is also one more feature that every MSP claims.
If these so claimed features were to be changed to reality how then would it effect the real enterprise functioning or the network managers job would be the guiding factor for choosing the best managed service provider. It has to be remembered that managed service is a system where a third party is maintaining and motoring a clients resources. In turn the client pays money to the Managed service provider for the service. It is therefore essential that the chosen MSP is a proactive one. Meaning, the service provider should not wait for a defect to occur for fixing it, rather be able to sense the defect before hand, indicate and initiate corrective or preventive measures.
With all preventive measures in place given Murphy and his laws on probability, there is bound to be a breakdown in the network. Quick response by the MSP to rescue and restore the network is another measureable criterion for selection of the MSP.
Criticality of the data and the applications that process this data of an enterprise network needs no amplification. The MSP is expected to restore the network to a clean point of operation where the data and application both were functioning correctly. MSP that takes regular backups of the entire network and archives the same would be able to complete the restoration process efficiently.
IT field is a volatile and ever changing field. Market changes being brought to the notice of the management as well as advising how the same could be implemented on the existing enterprise wide network is also another factor to be considered while choosing the best managed service provider.
An MSP with lax security features would be very dangerous to the health of the enterprise. Holes in the security of an MSP are vantage points for malicious programs to enter into the network and wreak havoc with the data and the application software too. MSP with high features in its security aspects is to be selected. Last but not the least, how efficient is the service provider itself and specially if referred by other sites where the provider has implemented some MSP would be a factor in favour of selecting a particular MSP.
As a check off list the ideas stated here could help to choose the best managed service provider.
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